Shipping Info

Shipping Rates

LOCAL PICKUP & DELIVERY

You may pick-up your order at Gallery Liberica @ Plaza Kelana Jaya during our operation hours. We will contact you once your order is ready, usually within 1-2 days.

If you would like to arrange for a pick-up via Grab Express and Lalamove, please opt for Local Pickup when checking out and leave us a note.

You may also purchase our coffee directly on Grab Food app, Food Panda app, and Beep!

MALAYSIA

FREE Shipping for orders above RM80 to Semenanjung
FREE Shipping for orders above RM150 to Sabah & Sarawak
Delivery via Pos Malaysia within 2-15 working days, depending on delivery area

UNITED STATES

$40 USD Flat Rate Shipping
Delivery via UPS within 3-15 working days

UNITED KINGDOM

FREE Shipping for orders above £160
£16 for orders below £160
Delivered via UPS within 3-15 working days

EU COUNTRIES

€19 EUR (RM95 MYR)
France, Germany, Netherlands, Spain, Belgium, Italy and Luxemborg.

€25 EUR (RM128 MYR)
Finland, Greece, Poland, Hungary, Denmark, Sweden, Ireland, Portugal, Austria, Slovakia and Czech Republic.

€65 EUR (RM332 MYR)
Malta, Latvia, Lithuania, Croatia, Romania, Cyprus, Bulgaria, Estonia and Slovenia.

Duration. It may take between 5-15 business days for your parcel to arrive, depending on where you are. Please note that the duration may take longer than usual during festive seasons or if there is any occurrence of force majeure.

European Union VAT. House of Kendal has registered for Import One-Stop Shop (IOSS) and we collect VAT on all orders that will be shipped to the European Union countries. However, we do not collect any tax for orders to be shipped to Belgium, Germany, France, Finland, and Latvia, due to the coffee excises that are practiced in the respective countries.

*The displayed currency above is subject to change from foreign exchange rate fluctuations.

REST OF THE WORLD

Shipping Rate. The rate is calculated based on the weight of your parcel and your shipping address. Some countries have a flat shipping rate.

Taxes and Duties. Orders that will be shipped internationally are subject to their respective country's customs and import duty fees. Your customs and import duty fees will be determined by the country of import upon arrival of your order based on your product value. These fees are not included in your order and shipping cost. All customs and import duty fees have to be paid by the parcel recipient.

SHIPPING FAQ

How long does it take to process my order?

Your order is usually ready for pickup or shipping out within one business day. However, there are days when it will take longer to process your order due to some reasons such as stock availability.

Please also note that even though Gallery Liberica operates on the weekend and public holidays, most courier service do not. Shipping will proceed on the next business day.

When will I received my order?

It depends on the courier service delivery time and your location. We will provide the tracking number of your parcel for you to check on its whereabouts.

Do you ship internationally?

Yes, we ship worldwide. If you are having trouble getting a shipping rate during check out, please contact us.

Do you offer free shipping?

Yes, we do but only to certain parts of the world and with a certain minimum order. Due to the cost of courier service, we are unable to offer free shipping to everyone. Please check on the Rates above if free shipping is available in your delivery area.

Is there any subscription service?

We are currently working on it. Stay tuned!

Do you collect EU VAT?

House of Kendal has registered for Import One-Stop Shop (IOSS) and we do collect VAT on all orders that will be shipped to the European Union countries. However, we do not collect any VAT for orders that will be shipped to Belgium, Germany, France, Finland, and Latvia, due to the coffee excises that are practiced in the respective countries.

Do I have to pay for import tax when ordering?

That depends on your shipping address. At the moment, we only collect EU VAT for orders that will be shipped to the EU countries, except for Belgium, Germany, France, Finland, and Latvia.

For other international destinations, customs and import duty fees will not be included when you place an order. However, your order may be subjected to the respective countries' customs and duty charges that are only payable by the recipient of the order upon delivery. You may be contacted by our carrier partner via SMS and/or email regarding ID and import clearance charges.